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Terms of Service - GOFA ChatBot

Đọc bằng tiếng Việt

Last updated: November 10, 2026

This is a translation for convenience. If it differs from the Vietnamese version, the Vietnamese version prevails.

1. Scope

These terms apply when you use GOFA ChatBot, including the website https://chatbot.gofa.com.vn, the admin area and the automated assistant on messaging channels. The service is provided by GOFA SOFTWARE CO.,LTD (CÔNG TY TNHH PHẦN MỀM GOFA), referred to below as "GOFA". Tax code 0313314163, address 490A Dien Bien Phu, Ho Chi Minh City, Vietnam.

  • Business using the service means a business or individual connecting their Page to GOFA ChatBot, together with the administrators and staff given accounts. Sections 3, 4, 6, 7, 8, 9, 10 and 11 apply.
  • Person sending messages means anyone who messages a Page connected to GOFA ChatBot. Sections 2, 5, 6, 9 and 11 apply.

Active channel: Facebook Messenger. Other channels are not active; GOFA will update this section when a new channel is added. Each channel is also subject to the terms of its platform.

2. The service

GOFA ChatBot receives messages sent to connected Pages, replies automatically when the assistant is on, and lets the Page's staff read and answer conversations in the admin area. People who send messages can ask for staff by sending "gặp nhân viên" (talk to staff).

As of the date at the top of this page, AI replies to customers are off. When AI is on, AI replies are for reference only and may be inaccurate. Information about prices, contracts and service commitments is valid only when confirmed by the business's staff or an official document.

3. Accounts

A business can sign up for an account on the website and must verify its email. Accounts not verified after 7 days are deleted. The person signing up undertakes that they have authority to represent the business and accepts these Terms; GOFA records the version of the Terms accepted and when it was accepted. You must keep your password and second factor secret, must not share your account, and must tell GOFA promptly if you suspect your account has been compromised. A second factor is required for administrators of businesses that turn this requirement on. The business is responsible for the activity of accounts it issues to staff and must revoke an account when a staff member leaves.

4. Responsibilities of businesses using the service

The business undertakes to:

  • Have lawful administrative rights over each connected Page, and authority to allow GOFA to send and receive messages on its behalf on that Page.
  • Be responsible for the business information, greeting and replies its staff put into the system.
  • Have lawful rights to the documents, frequently asked questions and web addresses added to the knowledge base, and not add unnecessary personal data to it.
  • Have a lawful basis to process its customers' data, and tell customers about the automated assistant when the law requires.
  • Comply with Meta's Platform Terms and Developer Policies and the terms of any other platform used. The business does not use the service to send bulk promotional messages or contact people who have not messaged first.
  • Keep accurate customer support contact details on the Page.
  • Not use data received from a platform through GOFA ChatBot contrary to that platform's terms.

GOFA processes a business's customer data only to provide the service to that business, on that business's instructions, and not for GOFA's own purposes or those of another business. GOFA staff view a business's data only for support, within the limits in section 8 of the Privacy Policy. GOFA may provide a platform with the list of businesses using the service when the platform asks, and will notify a business when a platform contacts GOFA about a user request concerning that business.

5. For people who send messages

By messaging a Page with the assistant on, you understand that your messages are processed under the Privacy Policy. Do not send passwords, payment card numbers or unnecessary sensitive information. You can request deletion of your data by sending "xóa dữ liệu".

You can send "dừng" or "stop" to stop automated messages and "bật lại" or "start" to turn them back on, as detailed in section 5 of the Privacy Policy.

6. Prohibited conduct

You must not:

  • Send content that breaks the law, infringes the rights of others, defrauds or misleads.
  • Attack, overload, probe for vulnerabilities without authorization, or try to interfere with the system.
  • Access accounts, Pages or data you have no right to.
  • Copy, reverse engineer or automatically exploit the service without GOFA's consent.
  • Try to make the assistant reveal internal information or produce unlawful content.
  • Use the service to send spam or violate the policies of a messaging platform.

7. Intellectual property

The software, interface, brand and documentation of GOFA ChatBot belong to GOFA or its licensors. These terms transfer none of those rights. The business keeps its rights to its own content and allows GOFA to use that content as needed to provide the service.

8. Fees and payment

GOFA ChatBot is a paid service for businesses. Fees, payment methods and refund policy are set out in a separate quotation or contract with the business. The website currently has no online payment. People who send messages pay GOFA nothing for messaging.

9. Limitation of liability

The service depends on external platforms and providers and may be interrupted. GOFA does not promise that the service will always run continuously or without error. To the extent permitted by law, GOFA is not liable for indirect damages, for decisions based on automated replies not confirmed by staff, or for changes and interruptions on the platform side. For businesses using the service, to the extent permitted by law, GOFA's total liability arising from the service does not exceed the fees the business paid for the most recent service period. This limit does not apply to people who send messages.

10. Suspension and termination

GOFA may maintain, change or stop the service, and may suspend an account or Page that breaches these terms or when a platform requires it. A business can stop using the service at any time by disconnecting its Page. The Page access token is then deleted and the system stops receiving the Page's messages. Stored conversations are kept until the end of the period in the Privacy Policy, unless deletion is requested. A business can delete a Page's data or all of the business's data itself in the admin area, or ask GOFA to do so. When a business ends its use of the service, GOFA will delete all data of that business's Pages, keeping only an audit record with no customer identifiers or message content.

11. Personal data

Personal data is processed under the Privacy Policy. Deletion requests follow the data deletion instructions.

12. Changes, governing law and contact

When these terms change, GOFA will update this page and the date at the top. These terms are governed by the laws of Vietnam. Disputes are resolved first by negotiation; failing that, by a competent court in Ho Chi Minh City.

Contact: vantu.hoang@gofa.com.vn, 0973341574.