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Data Deletion Instructions - GOFA ChatBot

Đọc bằng tiếng Việt

Last updated: November 10, 2026

This is a translation for convenience. If it differs from the Vietnamese version, the Vietnamese version prevails.

You have the right to ask GOFA to delete the data GOFA ChatBot has collected about you.

If you have messaged a Page

  1. In Messenger, send "xóa dữ liệu" to the Page you messaged.
  2. Tap "Xác nhận xóa" (Confirm) when asked. The assistant will tell you when your request has been received.

If you cannot message the Page, email vantu.hoang@gofa.com.vn with the subject "Data deletion request GOFA ChatBot", including the Page name, the time of your last message and the content of a recent message. GOFA may contact you to verify.

GOFA will delete on GOFA's systems: your identifier, message content, attachment types, button taps and information you provided in the conversation. GOFA does not store the contents of files you send. If you previously asked to stop automated messages, that request is deleted along with the data, so if you message again after deletion you will be treated as a new person.

Processing time: within 30 days of receiving your confirmed request, and GOFA will tell you the result. If some data cannot be deleted because of a legal obligation, GOFA will explain why.

If you are an administrator or staff member of a business

  • Disconnecting a Page: an administrator clicks "Ngắt kết nối" (Disconnect) on that Page at /app/pages. The Page access token is deleted and the system stops receiving the Page's messages. Stored conversations are not deleted by this action.
  • Deleting all data of a Page: an owner or administrator of the business deletes it in the admin area after typing the exact Page name, or sends a request to the email above. The Page is disconnected immediately, then the system deletes the Page's conversations, messages, assistant configuration and knowledge base in a background job. GOFA keeps only an audit record of the Page ID, requester, time and number of items deleted, with no customer identifiers or message content.
  • Deleting all data of a business: an owner of the business deletes it in the admin area, or sends a request to the email above.
  • Deleting an account: email the address above. The account, login sessions and second factor will be deleted. Messages you sent to customers remain in that customer's conversation, not linked to your account.

Note

This request covers data on GOFA's systems. The message history in your Messenger account is managed by Meta, and you can delete it yourself in the Messenger app.